Q. WHAT HAPPENS IF I DON’T AGREE WITH THE FINDINGS OF THE WATER COMPANY - CAN I APPEAL?

A. The Water Supply (Water Fittings) Regulations and Scottish Water Byelaws only allow for an arbitrator to be involved in two specific circumstances.

1) Where a water supplier has unreasonably withheld their consent in regards to an advanced notice of proposed installation work under Regulation or Byelaw 5.

2) Where a water supplier has unreasonably refused to apply for a relaxation to the regulator.

However water suppliers normally have a policy to resolve disputes with customers. You should contact your water suppliers for details of their policy or procedure.

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