Q. WHAT HAPPENS IF I DON’T AGREE WITH THE FINDINGS OF THE WATER COMPANY - CAN I APPEAL?
A. The Water Supply (Water Fittings) Regulations and Scottish Water Byelaws only allow for an arbitrator to be involved in two specific circumstances.
1) Where a water supplier has unreasonably withheld their consent in regards to an advanced notice of proposed installation work under Regulation or Byelaw 5.
2) Where a water supplier has unreasonably refused to apply for a relaxation to the regulator.
However water suppliers normally have a policy to resolve disputes with customers. You should contact your water suppliers for details of their policy or procedure.